To Globe Telecoms Owners and Shareholders,
What is fucking wrong with your company? I have been very patient and forgiving to Globe Telecom's poor service, but one can only be patient and forgiving to an extent. I am extremely disappointed.
I have been using Globe services since i was in college. Take note that I have already climbed the corporate ladder and now have the power to choose service providers. To my dismay, Globe stayed, if not worsen from how it was before! Has there been change in management?
I am using my BlackBerry for almost everything. I get my emails and communicate through it. Unfortunately, I got Globe. I regret getting Globe the first time I received my line. It took the common-sense challenged Globe hotline supervisor 3 days to activate my line. If i did not decide to visit the business center, nothing is gonna happen.
I stayed patient. Fine. Maybe i was just not lucky getting someone competent on the phone even if I have spoken to a supervisor already who only knows how to say "I apologize", "I'll follow-up on that", "I'll get back to you". All empty words. No one got back to me, unless i call back. Very unprofessional considering I pay good money for it. Globe failed me big time!
Through-out the time i signed up for BlackBerry service with Globe, 90% of which, the service was down. It went to a point that my service fees have been waived for three consecutive months due to downtimes. Very dependable, huh?! I do not care about the money they will be cutting off my bill. I can fucking pay for my bill. What i am after is the continuous service that Globe really could not provide!
Be it with the business center or the hotline, everything is the same. All crappy. Globe could not even provide the basic functions for mobile users. No notification when there is a downtime. When you call the hotline, they do not know what is going on. Extremely very stupid.
Now you, being the owners and Shareholders of this slowly sinking company because of bad service, what have you been doing to correct it. Apparently, the people you put to manage the company is not doing their job. Globe never discussed with my company that we will be signing up for the worst service ever!!! Well, what do you expect? Yeah sales people can sell, they can sell good, but what does your customers end up with? How telling. Where is the integrity and the reputation Globe is talking about? Was there even any?
Your Hotline supervisors, whom I have spoken to already, could not even understand what I am trying to say. they don't even know what customer service is. They never get back to your customers when they promise to. They never delivered anything when they promised to deliver. Where are you getting those people from? I bet they did not even come from good schools. What a shame. I hope you get back to reflecting what you missed out when you were growing up and you do not know what common-sense is.
Why am I writing this? To let Globe owners and Shareholders know what your management team has done to ruin the name of your company, and to make other companies know how regretful it is to get Globe to provide service to their company and to themselves.
Gladly, I have disconnected from Globe. I disconnected all three of my Platinum lines, Globe Business Solutions, and 300+ Mobile Subscription lines for me and my employees. I have never felt assurred that i get my money's worth when i trasferred to another service provider.
I know that there are more Globe subscribers out there who have the same problem with Globe. Please do not wait for them to finally realize that what they signed up for was just a bag of stinky shit. Improve on your service. Improve on the people who manages and runs your business. If not, you'll have more opportunity lost because of the poor service and bad reputation.
Soon enough, if your common-sense challenged managers and staff will not change, you will just be another telecoms company that used to exist.
Thanks,
Someone who happily disconnected from Globe
I had the same experience with them. Out of a month, my Blackberry service would be out for 3-4 days. When I would call to report it, their phone representatives don't understand what my problem is, and they aren't even aware of any downtimes.
ReplyDeleteYou know how stupid their phone representatives are? I bought a new Blackberry and naturally, my BBM and email would be attached to my old PIN. I called to ask how to go about changing from my old PIN to the new one, they couldn't understand me?!? I ended up having to go online myself to find out how to do it.
If they're going to offer BIS, they should train their people. You're right, they just know how to sell, but they don't provide the right support system... I'm not even asking for customer service (and don't get me started there, as they don't offer good service at all), just the basic knowledge of how to troubleshoot for their clients.
I switched to Smart Gold from my Globe postpaid line, and I've been happy for the past 4 months. I haven't experienced Blackberry downtimes. I had an initial problem since my Blackberry was used for Globe's BIS, and the profile was duplicated, they knew what to do, and they did it ever so courteously.
People should switch to Smart if they want the better BIS here in the Philippines.
these experiences simply shows how low the value is when you get globe. when you say value in business terms, it is both usability and utility. apparently globe does not have both.
ReplyDeletecustomer service? is that how globe defines customer service through their hotline? they have very incompetent representatives!!!
how can a low end network, such as globe be very ambitious to even think of providing large scale service, and to such, high end service if they could not even sustain it.
people who can afford the ridiculus service of globe are not just any other tom, dick, and jolog, these are people who actually work in corporate businesses, and to match that with their incompetent, unprofessional, non-value representatives is but just very unfair for the paying consumers.